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Deposits: The Alpine requires a two night deposit for stays of four nights or less. For stays of more than four nights, half is required as a deposit. The deposit is due within 5 days of making the reservation. To keep our costs down and our rates lower for you, we require payment by online bill pay, personal check, or money order. Credit cards are accepted for deposits on reservations with the arrival date within 14 days. Payment is due in full at arrival by cash, traveler's checks, credit card, or debit card. MasterCard, Visa, American Express, and Discover are accepted.
Some holidays, special event dates, and group reservations require payment in full prior to arrival.
For reservations made through our convenient automated on-line reservation system, payment is due in full at the time the reservation is made. MasterCard, Visa, American Express, and Discover are accepted. Please allow 72 hours prior to your arrival date to ensure receipt of your online reservation.
Cancellations: Because the Alpine is in a small resort town, we do not operate like most hotels and overbook in anticipation of cancellations. We instead operate as other resort properties. So by confirming your reservation, we agree to hold the room for you, and you are obligated for the total number of nights you reserve. We turn other guests away once you have reserved a room, so we must follow our cancellation policies. The policies are consistently enforced to be fair to all guests, and exceptions are not made for any cause. For the same reasons, we do not reschedule or modify reservations.
If you feel you need to insure your trip, travel insurance can be purchased online. You can locate the various insurance companies by searching 'travel insurance' on your browser.
Cancellations received for holidays (Christmas, Spring Break, Memorial Day, and 4th of July) or group events (family reunions, weddings, retreats, etc.) are non-refundable.
Cancellations received for reservations made through the automated online reservation system are non-refundable.
All other cancellations are charged a 25% cancellation fee of the total amount of the stay with the remaining amount refunded only if the unit is re-rented for the total number of nights you reserved at the same rate. All refunds are processed monthly so expect a 4-6 week processing time after the scheduled departure date.
No-Show Policy: No-shows will be charged 100% of the full amount of the stay.
Early Departures: There are absolutely no refunds on early departures.
Check-in time is 3:00 pm and check-out time is 10:00 am.
Pet Policy: The Alpine Lodge does not allow pets either in the rooms or anywhere on the property. A cleaning fee of $250.00 is charged to guests who violate this policy. Guests violating the no pet policy will be asked to leave the property with no refund for any remaining nights.
Smoking Policy: All of our rooms are non-smoking. A cleaning fee of $250.00 is charged to guests who leave a room with any type of smoke odor. This fee is to recover the cost to make the room smoke-free for future guests.
Damage Policy: A cleaning fee of $150.00 is charged to guests who leave a room excessively dirty. Any damages to the room will be charged to the guest at replacement costs.
Occupancy Limit: Occupancy of the room is limited to the number of guests on the confirmation letter (adults and children). No additional guests are allowed. This is for fire and safety reasons. Please call us in advance if you intend to bring additional guests so appropriate accommodations can be arranged prior to your arrival. Violation of the policy will result in a charge of $150/person/night for the nights the policy was violated and your stay will be terminated with no refund for any remaining nights.
Cooking: Cooking is allowed only in the units which have fully equipped kitchens.Guests are not to bring crock pots, microwaves, toaster ovens, etc. for use in the hotel rooms because they are not equipped to handle such appliances. This is for electrical and safety reasons.
Quiet Time: We ask all of our guests to respect each other and observe quiet time on the property between the hours of 8:00 pm and 8:00 am. We want to provide a peaceful environment for all our guests and ensure that everyone is able to rest, relax, and enjoy their time here. Quiet time observance includes: no activity in the pavilion, no shouting or loud talking, no loud music, etc. In short, anything that disturbs any of our guests will be frowned upon. Also, if you are arriving late or leaving early, please respect those guests that are asleep and try to be as quiet as you can.
Lost or Stolen Items: We are not responsible for items lost or stolen during your stay with us. We ask you to please make sure your valuables are secured.
Room Rates and Taxes: Room rates and applicable taxes are subject to change without notice.
Room Type: If for unforeseen reasons a requested room is not available, a room as close as possible to your choice will be reserved. |