Policies

As a small family owned and operated business serving over 20,000 guests a year, it is important to be consistent with our policies so that all guests are treated in a fair and like manner. We thank you in advance for not requesting exceptions.

Cancellation Policy: Should you need to cancel for any reason (health, work, schedules, weather, etc.), 80% of your deposit will be refunded only if your room is re-rented. To prevent losing your deposit, we suggest you purchase travel insurance. Companies such as Travel Guard and Travel Insured Intl offer various plans including ‘cancel for any reason’ policies for a small fee (5-8% of your reservation).

Check-in time is 3:00 pm and check-out time is 10:00 am.

Early Departures: There are absolutely no refunds on early departures.

No-Show Policy: No-shows will be charged 100% of their stay.

No Pets: Pets are not allowed anywhere on the property (rooms and/or vehicles). A cleaning fee of $250.00 is charged for violating this policy, and you will be asked to leave with no refund. This fee is to recover the cost to make the room pet-free for future guests.

Smoking Policy: All rooms are non-smoking. A cleaning fee of $250.00 is charged when your room is left with any type of smoke odor. This fee is to recover the cost to make your room smoke-free for future guests.

Occupancy Limit: Occupancy of the room is limited to the number of guests on the confirmation letter (adults, children, and infants). This is for safety and guest comfort. Please call us in advance if you intend to bring additional guests so appropriate accommodations can be arranged prior to your arrival. Violation of the policy will result in a charge of $100/person/night for the nights the policy was violated and guests will be asked to leave with no refund.

Quiet Time: We ask all guests to respect each other and observe Quiet time from 8:00 pm to 8:00 am. We want to provide a peaceful environment and ensure all guests are able to rest, relax, and enjoy their time here. Anything that disturbs any of our guests is strongly discouraged. Guests violating this policy will be asked to leave with no refund. Also, if you are arriving late or leaving early, please respect those guests that are asleep and be as quiet as possible. Guests are encouraged to report violations of this policy to the Town’s Dispatch Office at 575-754-6166.

Cooking: Guests are allowed to cook only in cabins and condos which have fully equipped kitchens. You are not to bring crock pots, microwaves, toaster ovens, etc. for use in hotel rooms. These rooms are not equipped to handle such appliances and their use could cause electrical and safety issues. Use of BBQ grills is limited to the Alpine park only.

Damages(skis/etc.): We prefer you do not bring your ski equipment into the rooms because the sharp edges can cause damage to the walls, carpet, tubs, TVs, etc. Any damages to the room will be charged to the guest at replacement cost. Also, a cleaning fee of $250.00 is charged to guests who leave a room excessively dirty. Basically, anything that prevents your room from being rented the following day will result in this fee being charged.

Amenities: All amenities at the Alpine Lodge are for the exclusive use of our paying guests.

Parking: RV’s, buses, trailers, work trucks, etc. over 16 ft. cannot be accommodated onsite. Parking of this type is available along Main Street or in public lots in town. Parking of all other large vehicles/trailers less than 16 ft. is limited to our lot along Pioneer Road.

Lost, Damaged, or Stolen Items: We are not responsible for lost, damaged, or stolen items from your room, vehicle, or left elsewhere on the property. We ask you to please make sure your valuables are secured.

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